Square Troubleshooting
Get help with Square POS error codes and common troubleshooting issues.
Sekure is simply a phenomenal company to work with. My business partners and I have been with WF, BofA, and other “top tier” merchant services providers, but Sekure was our solution. Excellent and proactive customer service from Marybeth, and phenomenal onboarding with Josh. Processing rates are excellent, and hardware support has been fluid and turnkey.
Chris Yuhas
OC Discount Nutrition
How to fix your faulty Square POS
Error codes and troubleshooting can be frustrating. Sekure assembled the following information for Square Support and troubleshooting.
Square register troubleshooting
Please make sure to walk through the following before going through issue-specific troubleshooting steps:
- Make sure your device is connected to power. Square Register needs to be powered to function.
- Make sure your device has the latest software. To update your Square Register software, tap the down arrow at the top of your Register and select Settings > Hardware. Tap General > About Register > Software Update.
- Make sure your device’s date and time are accurate. If they are wrong, please update them via the Settings section.
- Make sure your account is activated. Only US accounts can use Square Register at this time.
Find out how Sekure can replace your faulty Terminal, for Free. Call toll free: (866) 710-7382
If you are looking to contact Square support, please contact (855) 700-6000.
Square chip reader troubleshooting
Square reader keeps disconnecting
- Your Reader may have entered sleep mode. To wake up your reader, press the button on your Reader once and wait a few seconds for it to reconnect.
- Close and reopen the Square app on your device.
- Update the Square app.
- Turn on Bluetooth from your device’s settings. Try turning Bluetooth off and back on.
- Your Reader must be within 3 meters of your device. The Bluetooth connection may be out of range and could disconnect.
- Check that your reader has an adequate battery.
- Restart your phone, tablet or other electronic device.
- Reset your Reader. Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader.
- Bluetooth will automatically turn off when your Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair.
- Move your Reader away from common sources of Bluetooth interference
- Clear your Bluetooth cache if you have an Android device.
- See Apple’s article on Bluetooth interference for additional information
Find out how Sekure can replace your faulty Terminal, for Free. Call toll free: (866) 710-7382
Square reader won’t accept credit cards
Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection.
If the reader and device are more than 3 meters apart, move your reader and device closer when in use.
Verify that your reader is connected:
Tap the three horizontal lines in your Square App.
Tap Settings > Hardware > Card Readers.
Check that the four numbers in your settings match your reader’s serial number.
Make sure you press charge in the Square App. You should see a single green light on the reader before you ask your customer to make the payment.
Check that the chip on your customer’s card is facing up.
Keep your customer’s card in the reader until prompted to remove the card.
Confirm that your customer’s card has a chip, meaning it’s EMV-enabled.
Find out how Sekure can replace your faulty Terminal, for Free. Call toll free: (866) 710-7382
Square error codes
Here are the most common Square error codes and their signification:
- Bad Request (400): The request was malformed.
- Unauthorized (401): The application is not authorized to make the request or the access token has expired or was revoked.
- Forbidden (403): The requesting application does not have permission to access the resource.
- Not found (404): The resource specified in the request was not found.
- Not acceptable (406): The endpoint is unable to fulfill the client request in a way that satisfies the structural guidelines included in the request headers.
- Unprocessable entity (422): The request is well-formed but has semantic errors.
- Too many requests (429): The Connect API has received too many requests associated with the same access token or application ID in too short a time span.
- Internal server error (500): There was an unexpected error processing the request.
- Service unavailable (503): The Connect API service is currently unavailable.
Find out how Sekure can replace your faulty Terminal, for Free. Call toll free: (866) 710-7382
Square alternatives
Give us a call if you are interested in upgrading to a new Free Smart Terminal at (866) 710-7382 to get started.
Don’t see your issue on the list? Call (866) 710-7382
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Call: (866) 710-7382
How does Square compare?
Say goodbye to the slow funding, costly transaction fees, and error-prone equipment Square is notorious for. Sekure offers more ways to save.
Go with our lower, simplified rate structure for in-store and card-not-present payments.
Or save even more with the Edge program! Business owners save up to 100% of the money they usually spend on processing with the Edge. Unlike traditional cash discounts, Edge allows businesses to offset processing expenses while remaining compliant with credit card regulations.
Not a “freemium” model.
When we say there are no extra fees, we really mean it. With Sekure, you don’t get quoted a price and then have to upgrade for the full suite. What you see is what you get – it’s that simple.
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Call (866) 710-7382
 |
 |
|
|---|---|---|
| Card processing rate | Up to 3.5% + 15¢ per transaction | Up to 100% savings available! |
| Invoice/recurring payments | Extra cost | Included |
| Chip & Tap Reader | $49 | FREE |
| Terminals | $299 or $27/month for 12 months | FREE |
| POS stands and registers | $799 or $39/month for 24 months | FREE |
| Account fee (POS) | $60/months | FREE |
| Multiple locations | $60/locations | FREE |
| Employee data access | Extra cost | FREE |
| Payroll timesheets | $29/month +$5/employee | FREE |
| 1-1 implementation | Extra cost | FREE |
| Support fee | $10 – $20/month | FREE |
| 24/7 support | Not offered | FREE |
* For more details on the Edge program, call us at (866) 710-7382
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